Refund Policy for Flows For That Marketplace
Effective Date: Jan 01/2024
1. Introduction
At Flows For That Marketplace, we strive to ensure that all buyers and sellers have a positive experience. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed for digital downloads and services purchased through our Marketplace.
2. General Policy
Due to the nature of digital downloads and services, all sales are final. However, we recognize that there may be exceptional circumstances that warrant a refund or return. This policy outlines those circumstances and the process for requesting a refund or return.
3. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Non-Delivery of Product: If the digital product or service is not delivered or accessible within the specified delivery time.
- Defective Product: If the digital product is defective or not as described in the listing.
- Unauthorized Transactions: If a purchase was made without your authorization.
4. Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.
- Timely Request: Refund requests must be submitted within 14 days of the purchase date.
- Detailed Explanation: You must provide a detailed explanation of why you are requesting a refund, including any relevant supporting evidence (e.g., screenshots, error messages).
5. Refund Process
To request a refund, please follow these steps:
- Contact the Seller: First, contact the seller directly to attempt to resolve the issue. Many issues can be resolved through direct communication.
- Submit a Request: If the issue cannot be resolved with the seller, submit a refund request to our support team at contact@flowsforthat.com.
- Review: Our support team will review your request and may contact you for additional information.
- Decision: We will notify you of our decision within 7 business days. If your refund request is approved, the refund will be processed to your original payment method.
6. Exceptions
The following conditions are not eligible for refunds:
- Change of Mind: Refunds will not be granted if you simply change your mind about a purchase.
- User Error: Refunds will not be granted for errors made by the buyer, such as purchasing the wrong product or failing to follow download instructions.
- Completed Services: Refunds will not be granted for services that have been completed and delivered as described.
7. Seller Responsibilities
Sellers are responsible for ensuring their products and services meet the quality standards and descriptions provided in their listings. Sellers must respond promptly to buyer inquiries and resolve any issues related to their products or services.
8. Dispute Resolution
If a dispute arises between a buyer and seller that cannot be resolved directly, either party may contact our support team for mediation. We will work with both parties to reach a fair resolution.
9. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
- Email: contact@flowsforthat.com
- Mailing Address: [Insert Mailing Address]
10. Changes to this Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of the Marketplace after any changes constitutes your acceptance of the new policy.
11. Conclusion
By using our Marketplace, you agree to the terms of this Refund and Returns Policy. We appreciate your understanding and cooperation in ensuring a fair and positive experience for all users.